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I just got my tracker. How do I get started?

To get started, first make sure your tracker is completely charged and powered on.

It may take a moment for your tracker to connect to the cell network and get a GPS fix for the first time.  

You will want to download the tracking app for your smartphone (or you can use the web tracking app, www.whatsgps.com).  For some trackers, there are additional features available only in the mobile app.

You can log in with the e-mail address and password you chose when you purchased or activated your tracker.

Once your tracker is powered on, it should update the map view and display it's current position.  In order to access the Live audio features, you will need to set your cell phone as the authorized number.

How long can the device work?

It varies from different item battery. You can check the specification page of the corresponding item number on our site.

Why is the device offline?
  • If you are using Vehicle Tracker or Personal Tracker series, there will be power saving mode in which the device will be sleeping during fixed time interval. Please confirm if the device is in those modes.
  • Another issue would be the signal strength around the device. If the device is deep down at a parking lot, or surrounded by crowded buildings, tunnels, the signal would be worse than usual, and the odds that device go offline would be higher. You can also cross-check with your cellphone for the signal coverage.
  • Check the installation. Please do not install the device where it will be surrounded by metal material, because metal cover will significantly affect the network and GPS signal strength.
  • Check SIM card balance. Recharge the balance to enable Internet access.
  • Check the battery life and/or the power supply circuit for the device. Make sure device is power on and stably powered.

If you failed to get the device online after above steps, please contact Goome for technical support.


Why I can’t get a GPS location update?

  • Please make sure you are not testing the device indoor. In some area like inside the buildings, thick forests, in the garage or parking lot, GPS signal will be too weak to fix a location. But there will be LBS or WIFI positioning available, according to different devices.
  • When the car is parked or the device is not moving for a while, it will not update location. If you wish the device update locations at all time, please refer to the command lists, or contact Goome staff.
  • Some trackers may have their logics to shutdown GPS module for power saving. Please contact Jimi staff for more detail.

GPS is turned on, but it can’t be positioning, why?

  • Stay in the room, under the tree or keep still for a long time may affect GPS signal reception.    
  • Whether GPS is shielded or not. (e.g., near military region or community)
  • Overhaul needed when device still can’t be positioning even the signal is strength.